Our Account Management

All clients have direct relationships with every level of the Field Force staff, including managers and supervisors as well as security officers or investigators. For clients contracting for security (as opposed to investigational)
services, these relationships include the following types of interaction:

Account Manager:


• Holds weekly meetings with the client to ensure that all needs are being met and requested changes have been made in a timely manner
• Is available seven days a week, 24 hours a day for consultation and will respond immediately to calls from the client.
• Serves as a liaison between the client and field supervisors.

Account Supervisor:

• Makes frequent unannounced visits to the job site at varying hours to inspect the officers on duty.
• Reviews orders developed by the management and client in turn makes sure they are thoroughly understood by the assigned officers.
• Trains and personally supervises all new officers assigned to an account and documents their training in daily activity logs.
• Responds to all emergency calls or requests for assistance from officers on duty.

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